![]() ![]() The convenient credit-card replenishment option is the easiest way to make MACPASS payments. You can choose from the following payment options: Report and return your defective transponder in person or by mail at PO Box 39, 471 Princess Margaret Blvd, Dartmouth, NS, B2Y 3Y2. To get a new transponder just log onto your account at or visit the MACPASS customer service centre between 8:30am – 5:30pm, Monday to Friday. All vehicles should be prepared to stop at any time while going through the tolls.ĭefective transponder: Unfortunately, it is possible that your transponder may be defective. All other vehicles must reduce speed to 25 km/h to ensure that the MACPASS transponder will work correctly. Speeding through the tolls: Motorcycle, moped and scooter drivers are encouraged to come to a complete stop and swipe their MACPASS in front of the MACPASS reader located above the coin basket in all cash lanes. Other reasons why the toll gate may not lift are: Please note: As your account balance nears zero, a low balance message will appear under the “GO” sign as you travel through the toll lane. If this happens you will need to make arrangements to make a payment or your account may be suspended and a $10.00 reactivation fee will be applied. If you allow your account balance to reach zero, you will get a stop signal in the lane when you attempt to use your MACPASS. Users do not use the transponder correctly.Users let their account balance reach zero.Most commonly, the toll gate does not lift when:
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